![]() ![]() ![]() It is disconnected.They eventually admitted that they allowed ******* to port the number without Keystone's permission and now cannot get it back. Calls from **** and TMobile would receive a "not in service message." Grasshopper said it was nothing on their end and closed our ticket number multiple times.Eventually, no calls could be made to this number. Our customer (a large public entity in **********) printed this number on posters and distributed it to all of their employees to call Keystone and report Covid claims.The number started malfunctioning 11/23/22. ![]() is a customer of ********************** phone system (GoTo).Grasshopper provided Keystone with a company phone number.We used this phone number for a year. I'd appreciate GoTo offering me some kind of recourse for a refund to my subscription, even if just in part, and some kind of information about how they're going to handle this breach for their existing customers other than making us deal with it. Because I'd used their product as my primary password manager I'm now at considerable risk, and I'll be spending several hours making sure I change all my passwords, as well as finding some new password solution due to my lack of trust in their product after this point. When I contacted GoTo regarding this they told me they had no option to give me a refund as I'd already paid, not even refunding me in part for the other months. My subscription renewed for the service in November 2022, and while I was reluctant due to the previous news I still renewed - with the information revealed in December I'm no longer comfortable using the product and wished to seek a refund. This had been noticed in August of 2022, but more details about the severity of the problem were put forward in December 2022 that revealed the full scope of personal information which was breached. The LastPass password manager suffered a major breach. ![]()
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